1-877-354-1851

In an endeavor to deepen our continued strategic commitment to the customer, the goal of the new CSD is to enable our organization to manage projects in a professional manner, providing additional value to customers and the ultimate customer experience.

The following is an interview with Dennis Sneath, the Manager of Road Science’s new Customer Service Department.

What most excites you about the implementation of the new CSD?

Dennis: I am most excited about the opportunities & challenges associated with establishing the CSD, being able to develop a supply chain management (SCM) tool that will give anyone with questions, problems, or RS information needs a tool to provide them with a solution.

How do you envision the CSD impacting daily operations and/or future business with customers?

Dennis: The CSD will maintain & support a single call-in number. With courteous, quick, & accurate responses, this will ensure that current customers enjoy doing business with us and encourage potential customers to work with such a client-focused organization. Also with the development of the SCM tool, it will provide information for projects that will proactively identify any needs for a customer’s project. One chief aim of the CSD is to provide the customer with the tools they need to get them to view RS as their supplier of choice.

Some of the CSD’s main responsibilities will be to:

• Continually define internal & external customer needs
• Develop & manage a SCM tool
• Compile & communicate internal & external project requirements
• Purchase non-asphalt raw materials as needed
• Maintain relationships with all customer segments
• Support the 1-877-354-1851 number for customers
• Be single contact point for incoming producer info
• Assist Accounting in reconciling sales info

• Posted: Tuesday, Dec-15-2009
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• This post was filed under News and tagged with: Customer Service, and Dennis Sneath.